Refund Policy

GatherReel events are one-time purchases. We keep refunds simple and fair:

Before your event

Full refund, no questions asked, if you request it before your event's start date and before any guest content has been uploaded. Email us from the address you purchased with and we'll process it within 5 business days.

After your event has started

Once guests have joined and content is flowing, the service has been delivered, so purchases are generally non-refundable. But if something went wrong on our side — an outage during your event, a feature in your plan that didn't work — tell us. We'll make it right with a partial or full refund, or a credit toward your next event, at whichever remedy fits what happened.

Rescheduling

Plans change. If your event moves, we'll shift your purchase to the new date for free — just email us before the original date.

How to request

Email us (address below) from the email you purchased with, including your event name. Refunds return to the original payment method via Stripe and typically appear in 5–10 business days.